Account / Sign In Problems

Q: I am trying to create an account and my submission is not being accepted. Why?
A: Make sure all required fields are correctly filled out. If you continue to have issues, try removing unusual punctuation you may have entered.

Q: Why are prices not showing next to each item?
A: You must have an APPROVED account and be signed in before prices will show. Approval generally takes 1-5 days after your account has been created. If you received your approval email and still can't view prices, log out and then log back in.

Q: I forgot my password. How can it be retrieved?
A: Simply use our reset password form and a new password will be emailed to you.

Basket Problems

Q: Why can't I access my basket?
A: You must have an approved account AND be signed in to access our basket features. Once signed in, an add to basket button will display next to each item.

Q: What happened to the items I left in my basket?
A: Baskets are emptied periodically (usually after 30 days of inactivity)

Cookie Problems

Q: Why do I get a cookie error when attempting to sign in?
A: Your browser must be set to accept cookies from supertimebeads.com.

Q: My browser is set to accept cookies. Why am I still getting a cookie error?
A: A software or hardware based firewall can also cause cookies to be rejected. Check with your system administrator for details.

Order Questions

Q: Can I check the status of my order?
A: Yes. Once signed in, follow the order history link. On the order history page, select your order and click view. Your order status is displayed at the top of your order.

Q: How do I cancel an order?
A: You will need to contact us to cancel an order. Be sure to include the order# you are cancelling.

Q: How do I modify an order?
A: Once your order has been placed, you cannot modify it through our site. You will need to contact us and we will make the requested changes.

Other Questions

Please contact us and we will gladly answer any questions you have.